ICRON CUSTOMER SUPPORT CENTER

 

Customer Support

ICRON helps customers design and implement efficient and effective support structures once the solution is in place and allows them to realize the full benefits of their investment.

Its global support centers provide customers with one access point for all their issues which results in quick and efficient service with extremely high responsiveness.

ICRON offers ongoing support on its solutions including systems outside the traditional environment. A webportal allows the customers to log the calls themselves and afterwards to follow the progress by reviewing the status and activity comments on their calls.

ICRON solutions are specifically designed to meet the toughest Planning and Execution challenges of today’s customers.

ICRON’s skills and values are aligned with the requirements from the industry’s:

  • Pragmatic approach to achieve quick implementation and fast ROI
  • End-user oriented solutions to solve complex processes
  • Global services to support demanding customers.

 

ICRON provides full project support, from consulting to ongoing customer support.

ICRON and its partners provide a comprehensive mix of world-class consulting services and resources to complete customer projects successfully:

  • Consulting Services (Business Consulting/Application Consulting/Technical Services (systems integration, DB, network)
  • Training Services
  • Worldwide Rollout

 

 

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ACTUAL BLOG POST

 
Does Your Optimization Solution Improve Both Productivity and Compliance?

In today’s fast-paced and hypercompetitive business world, in the rush to produce goods and deliver services as quickly as possible, companies are often tripped up by thorny compliance issues.

more February 8, 2017

LATEST NEWS

 
Brisa Bridgestone, from serial transaction based to parallel process oriented planning.

Amsterdam, 13 April 2017 – Today, Brisa Bridgestone –a leader in the tire manufacturing industry in Turkey, with an annual revenue of app. Euro 500 million –celebrated the go-live of the new parallel planning solution. The new ICRON solution makes it possible to have an integrated parallel planning of the two main production processes.

more April 13, 2017

UPCOMING EVENT

 
Production Planning and Optimization Conference

ICRON is sponsoring the Production Planning and Optimization Conference, which takes place April 25th 2017 in Bursa. Beside visiting ICRON in our booth, you can also listen to the presentation of ICRON during the conference.

more April 12, 2017

* Why ICRON

A faster time-to-value than any other software on the market !

Reveal undiscovered insights across all business silos !

Leverage unlimited what-ifs to evaluate/model trade-offs !

Careers

SOFTWARE ENGINEER
Expertise: R&D
Location: Istanbul
OPERATIONS RESEARCH SPECIALIST
Expertise: Consulting, R&D
Location: Istanbul
LEAD IMPLEMENTATION CONSULTANT
Expertise: Consulting, Management
Location: Istanbul
IMPLEMENTATION CONSULTANT
Expertise: Consulting
Location: Istanbul
SALES EXECUTIVE
Expertise: Sales
Location: Istanbul
PRE-SALES CONSULTANT
Expertise: Consulting, Sales
Location: Istanbul