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ICRON will be a Silver Exhibitor at the upcoming Gartner Supply Chain Executive Conference 2019 on 17th-19th June 2019 in Barcelona, Spain. Click here to find out more.

SUPPORT SPECIALIST

Expertise: Consulting

Location: Istanbul

 

QUALIFICATIONS

  • Bachelor’s degree in engineering from a reputable university, preferably from Industrial Engineering, Computer Engineering or Software Engineering.
  • SQL or similar database management and query skills.
  • Object oriented programming skills or experience is preferred.
  • Fluent in English.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in teams.
  • Highly skilled in analytical thinking / problem solving.
  • Military service is completed or extended for a duration of at least 2 years.

 

RESPONSIBILITIES

  • Providing support in compliance to maintenance and support contracts with existing customers and checking non-compliancy issues.
  • Assisting Senior Support specialist in day to day activities.
  • Executing quality assurance and quality check procedures during support activities.
  • Providing 1st level support to live projects and coordinating 2nd level support activities within the department.
  • Conducting user support and guidance for live projects
  • Supporting upgrade and enhancement activities by defining and executing tests before delivery.
  • Supporting migration activities at the customers for live projects.
  • Reporting and communicating critical issues/errors/bugs to lead implementation consultants and R&D department.

Apply:

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