Field Service

CHALLENGES

More and more companies are discovering that delivering exceptional field services is more than merely a means of attaining customer satisfaction and loyalty – it’s also vehicle to drive greater revenue growth and employee satisfaction and retention.

Efficiently and effectively deploying a workforce in the field is a colossal challenge for field service managers – a daily, dizzyingly complex planning puzzle involving multiple moving parts (such as customers, technicians, and equipment) and complicated processes.

To meet customer demands and employee requirements, cut costs, and boost bottom line results, field service managers must ensure that the right person, with the right skill set and the right tools and inventory, is always in the right place, at the right time. Sounds simple, but achieving this in reality is no simple task – unless an automated, advanced planning and scheduling (APS) system is put in place.

CAPABILITIES

ICRON’s algorithm-based APS planning platform gives field service managers the power to run productive and profitable field service operations.

With ICRON, field service managers can:

-Generate schedules that optimally synchronize operational processes, utilize resources, and distribute tasks – taking into account specific customer requirements, technicians’ preferences, capabilities, and availability, as well as workforce regulations and other constraints.

-Have up-to-the-minute visibility over their entire operational network to track technicians’ location, performance, and adherence to assigned jobs, monitor incoming customer requests, and rapidly assign resources for new jobs.

-Dynamically update schedules and optimally reallocate tasks due to disruptions and changing circumstances in the field.

-Maintain constant, real-time communication with technicians in the field.

-Reduce operating costs by decreasing amount of employee overtime hours, minimizing travel expenses, and streamlining parts management.

-Increase employee satisfaction by matching the right technicians to the right jobs based on their skills and preferences, optimizing their routes, minimizing their travel times, and ensuring they always have the necessary equipment and parts.

-Practice customer-centric planning to deliver rapid responsiveness, professional service, and customer satisfaction and loyalty.

For field services providers, ICRON’s APS intelligent, integrated APS platform provides a comprehensive solution to their complex planning puzzle.

ACTUAL BLOG

 
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ICRON presentation @ Digitalisation Trends Conference of ICS in Berlin

Berlin, June 1st, 2017 - In everyday life, the digital age is already fully integrated. Each of us owns a smartphone, uses the Internet and is registered in at least one social network.

more June 1, 2017
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