Field Service

CHALLENGES

More and more companies are discovering that delivering exceptional field services is more than merely a means of attaining customer satisfaction and loyalty – it’s also vehicle to drive greater revenue growth and employee satisfaction and retention.

Efficiently and effectively deploying a workforce in the field is a colossal challenge for field service managers – a daily, dizzyingly complex planning puzzle involving multiple moving parts (such as customers, technicians, and equipment) and complicated processes.

To meet customer demands and employee requirements, cut costs, and boost bottom line results, field service managers must ensure that the right person, with the right skill set and the right tools and inventory, is always in the right place, at the right time. Sounds simple, but achieving this in reality is no simple task – unless an automated, advanced planning and scheduling (APS) system is put in place.

CAPABILITIES

ICRON’s algorithm-based APS planning platform gives field service managers the power to run productive and profitable field service operations.

With ICRON, field service managers can:

-Generate schedules that optimally synchronize operational processes, utilize resources, and distribute tasks – taking into account specific customer requirements, technicians’ preferences, capabilities, and availability, as well as workforce regulations and other constraints.

-Have up-to-the-minute visibility over their entire operational network to track technicians’ location, performance, and adherence to assigned jobs, monitor incoming customer requests, and rapidly assign resources for new jobs.

-Dynamically update schedules and optimally reallocate tasks due to disruptions and changing circumstances in the field.

-Maintain constant, real-time communication with technicians in the field.

-Reduce operating costs by decreasing amount of employee overtime hours, minimizing travel expenses, and streamlining parts management.

-Increase employee satisfaction by matching the right technicians to the right jobs based on their skills and preferences, optimizing their routes, minimizing their travel times, and ensuring they always have the necessary equipment and parts.

-Practice customer-centric planning to deliver rapid responsiveness, professional service, and customer satisfaction and loyalty.

For field services providers, ICRON’s APS intelligent, integrated APS platform provides a comprehensive solution to their complex planning puzzle.

ACTUAL BLOG POST

 
Does Your Optimization Solution Improve Both Productivity and Compliance?

In today’s fast-paced and hypercompetitive business world, in the rush to produce goods and deliver services as quickly as possible, companies are often tripped up by thorny compliance issues.

more February 8, 2017

LATEST NEWS

 
Brisa Bridgestone, from serial transaction based to parallel process oriented planning.

Amsterdam, 13 April 2017 – Today, Brisa Bridgestone –a leader in the tire manufacturing industry in Turkey, with an annual revenue of app. Euro 500 million –celebrated the go-live of the new parallel planning solution. The new ICRON solution makes it possible to have an integrated parallel planning of the two main production processes.

more April 13, 2017

UPCOMING EVENT

 
Production Planning and Optimization Conference

ICRON is sponsoring the Production Planning and Optimization Conference, which takes place April 25th 2017 in Bursa. Beside visiting ICRON in our booth, you can also listen to the presentation of ICRON during the conference.

more April 12, 2017

* Why ICRON

A faster time-to-value than any other software on the market !

Reveal undiscovered insights across all business silos !

Leverage unlimited what-ifs to evaluate/model trade-offs !

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