More and more companies are discovering that delivering exceptional field services is more than merely a means of attaining customer satisfaction and loyalty – it’s also vehicle to drive greater revenue growth and employee satisfaction and retention.
Efficiently and effectively deploying a workforce in the field is a colossal challenge for field service managers – a daily, dizzyingly complex planning puzzle involving multiple moving parts (such as customers, technicians, and equipment) and complicated processes. Labor rules and company policies impose strict constraints on field service operations making this planning puzzle even more challenging.
To meet customer demands and employee requirements, cut costs, and boost bottom line results, field service managers must ensure that the right person, with the right skill set and the right tools and inventory, is always in the right place, at the right time. Sounds simple, but achieving this in reality is no simple task – unless an automated planning and decision making optimization system is put in place.
ICRON’s algorithm-based Optimized Decision Making and Supply Chain Optimization platform supports decision making for field operations by a wide range of coverage on critical constraints (e.g. employee skill sets, labor rules, technical limitations, equipment usage, task requirements, etc.) and multiple objectives (e.g. costs, employee preferences, idle capacity, etc.).
For field services providers, ICRON’s intelligent and integrated platform provides a comprehensive solution to their complex planning puzzle.
With ICRON, companies can optimize their field service by:
- generating schedules that optimally synchronize operational processes, utilize resources, and distribute tasks – taking into account specific customer requirements, employees’ preferences, capabilities and availabilities as well as workforce regulations.
- dynamically updating schedules and optimally reallocating tasks due to disruptions and changing circumstances in the field,
- reducing operating costs by decreasing amount of employee overtime hours, minimizing travel expenses, and streamlining parts and equipment planning,
- increasing employee satisfaction by assigning right jobs based on their skill sets and preferences.