Capital intensive industries such as aerospace, aviation, public transport, telecommunication, refineries, chemical, construction and semi-conductor manufacturing rely heavily on the availability of the equipments that they are using in their critical operations. Equipment failures causing down-time of operations can lead to significant financial loses and erosion of reputation. Therefore, these companies demand high levels of availability from their MRO operations or suppliers as such after-sales services especially in capital-intensive industries has been a predominant competition factor for Original Equipment Manufacturers. Not only because there is a large MRO market and the profit margin can be as high as 40%, but also after-sales services drive OEM companies achieve their strategic goals such as customer loyalty or market growth.
MRO market requires to attain two conflicting objective at the same time; maximize service levels and minimize costs. Therefore, the recent challenge for supply chain specialists is to find the right balance between customer satisfaction and stake holders’ interests (operating costs) by achieving critical business goals such as:
By implementing ICRON’s advanced planning and scheduling (APS) platform, MRO providers can optimize their operations, minimize costs, and maximize productivity and service levels.
With ICRON, MRO providers can: