Management Paper: Aircraft ground handling optimization – Ensuring efficiency and service level excellence from touchdown to takeoff

Ground handling operations – which encompass the range of flight and passenger services provided during an aircraft’s stopover at an airport – are a vital component of the commercial aviation environment and play a pivotal role in ensuring that flights run on schedule and passengers are satisfied.

Aircraft ground handling companies operate in a complex and constantly changing environment – where delays and disruptions can wreak havoc on flight schedules and cause widespread customer dissatisfaction and soaring costs.

In this management paper, we reveal how optimized planning and decision making can empower ground handling companies to maximize service level excellence and minimize delays, turnaround times, and operating costs.