Management Paper: Workforce optimization – The key to keeping your company’s employees, customers, and shareholders happy

As everybody knows, a company is only as good as its people. This saying holds true throughout the business world, including the supply chain domain.

Employees are companies’ most valuable (and expensive) resource – as they play a central role in determining each businesses’ levels of productivity, delivery performance, and profitability.

Employees can either be a driver of strategic strength or a source of soaring costs – and this depends on how efficiently the workforce is utilized.

In this management paper, we discuss how workforce optimization can enable companies to maximize productivity and employee and customer satisfaction while minimizing overtime and operating costs. By optimizing their workforce planning and deployment, companies can keep their customers, employees, and shareholders happy.