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ICRON is committed to supporting your business throughout the course of this pandemic and to ensure continuity of the services we deliver.

Our core business is Decision Centric Optimization and we will continue to support you to optimize your business decisions during these uncertain times as the decisions you will make today will determine the future of your business. We have been in business for decades helping our customers to make optimized decisions and survive in a VUCA World (Volatile, Uncertain, Complex, Ambiguous), with complex processes and limited resources.

We are fully focused on enabling you to successfully continue your operations and ready to support you also on unexpected demands you might be facing during these challenging times. Here are our working model to accomplish this.

1. People First

Our primary focus is to ensure the health and welfare of our employees and our customers’ employees. We have conducted social distancing and put in place many virus-mitigating actions to prevent the spread of COVID-19, such as restriction of travel and public transportation, extensive hygiene precautions in our offices, disinfection and health insurance guidance manual release, etc. As a global company, we easily switched to remote working model as of 17th of March trusting our extensive online collaboration capabilities. Remote working and virtual teaming are our preferred mode of operations and communications with each other and with our customers.

 

2. Continuity of Operations

We have tested our business continuity programs to ensure we operate and deliver our services with no delay. Our project and implementation teams are committed to our project plans, deadlines and working aligned with our customers’ priorities. Our technical environments and processes are monitored 24 hours a day, under the supervision of operations team.

 

3. Support

We are committed to solve your technical issues on timely manner as usual. Our global support teams are available during their working hours and through the standard channels. Therefore, all our customers can continue to request support service as usual.

 

4. Leadership & Management

ICRON’s leadership team is closely monitoring all the unfolding legal, regulatory and economic developments to assess and appropriately respond to the crisis as it evolves, to adjust our operations to ensure icrontech.com | Page 2 business continuity. ICRON is operating in accordance with guidance from local governments and local public health authorities of the countries we operate in. We are continually reviewing our Business Continuity Plans that is developed to guide us through COVID-19. Our technical and business teams are evaluating foreseeable scenarios and critical processes ensuring we are fully prepared for possible developments.

ICRON is here to support you during these unprecedented times and we will continue to provide you with updates in the days and weeks to come.

Contact Information

For more information about this press release and/or ICRON, please contact:

Gokce Ilsever, Marketing Manager, ICRON

Email: marketing@icrontech.com


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Watch ICRON’s webinar to find out ways to respond and prepare for the temporary disruption to supply and manage and stabilize the supply chain during such a global disruption.

More April 30, 2020

Our commitment to our customers on COVID-19

ICRON is committed to supporting your business throughout the course of this pandemic and to ensure continuity of the services we deliver.

More March 25, 2020

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