SUPPORT SPECIALIST

Bachelor’s degree in engineering from a reputable university, preferably from Industrial Engineering, Computer Engineering or Software Engineering.
SQL or similar database management and query skills.
Object oriented programming skills or experience is preferred.
Fluent in English.
Strong communication and interpersonal skills.
Ability to work effectively in teams.
Highly skilled in analytical thinking / problem solving.
Military service is completed or extended for a duration of at least 2 years.

Providing support in compliance to maintenance and support contracts with existing customers and checking non-compliancy issues.
Assisting Senior Support specialist in day to day activities.
Executing quality assurance and quality check procedures during support activities.
Providing 1^st level support to live projects and coordinating 2^nd level support activities within the department.
Conducting user support and guidance for live projects
Supporting upgrade and enhancement activities by defining and executing tests before delivery.
Supporting migration activities at the customers for live projects.
Reporting and communicating critical issues/errors/bugs to lead implementation consultants and R&D department.